Payment and return policy

This website is the property, and is under the responsibility, of SUCESORES HERMANOS LOPEZ SA, CIF A14030142, with address at CALLE LOS MOLINOS 9 14880 LUQUE (CORDOBA), telephone (00) 34 957667202, e-mail INFO@ACEITESHL.COM, registered in the CORDOBA Trade Register:

TOMO 701, FOLIO 38, SECTION 8, HOJA CO 4442, INSCRIPTION 1ª, although from now on we will be called Sucesores Hnos. López or simply "we", and you, who is the user of this website, will be called "user", you or simply "you".

By accessing this website you consent and fully accept the following terms and conditions.

Our message:

  • Terms and conditions of use of the website
  • Privacy policy
  • Cookie Policy

 

Terms and Conditions of Use

Independent from the country from which the user is connected, the relations between Sucesores Hnos. López and our users are subject to Spanish legislation and jurisdiction.

The content, commercial activities, products and services included on our website are not intended for, nor directed to, those persons residing in jurisdictions where their content is not authorized.

Access to our website is the sole responsibility of users and does not imply any kind of business relationship between Sucesores Hnos. López and the user.

Accessing and browsing this website implies acceptance and knowledge of the legal notifications, terms of use and privacy policy contained therein.

Sucesores Hnos. López informs its users that the contents of this website are aimed primarily at an audience over 14 years of age. If you are not yet of this age, you must have the authorization of your parents or guardians to continue browsing our website.

 

Updating and Modification of information

This legal information regarding the use of our website is current as of the date of its last update (OCTOBER 15, 2018). We reserve the right to update, modify or delete information on this website, and may limit or deny access to any user.

The user may not alter, change, modify or adapt any part of this website. Nevertheless, we reserve the right to make, at any time, as many changes and modifications we deem appropriate, and may make use of such power at any time and without notice.

We also reserve the right to update the general conditions at any time. Such changes and modifications will not affect the contracts previously established between Sucesores Hnos López and its users or customers, without bias to the modifications that may have been established by mutual agreement and in the event of unforeseen circumstances or force majeure.

 

Contents

Sucesores Hnos. López works diligently to avoid errors in our website content. However, we do not guarantee nor are we responsible for the consequences that may arise from errors in content that may appear on this website, provided by third parties.

Sucesores Hnos. López is not responsible in any way for content, commercial activities, products and services that are shown as links, directly or indirectly, on this website. The presence of links on our website, unless expressly stated otherwise, is for information purposes only and in no case implies that we invite, suggest or recommend them. These links do not represent, necessarily, the existence of some type of relation between Sucesores Hnos. López and the individuals or the company holders of these links. Sucesores Hnos. López reserves the right to remove, unilaterally and at any time, the links that appear on our website.

Sucesores Hnos. López does not assume responsibility for the content of any forum or debate on our media, newsletters or any other area linked to this website and will cooperate, if required by court order or by the relevant authorities, in identifying the persons responsible for content that violate the law.

We do not accept any liability that may arise from the transmission of information between users. The responsibility for the statements disseminated on this website is the sole responsibility of those who make them. All types of data transmission is forbidden in which users make on or through this website or other medias controlled by Sucesores Hnos. López that infringe the property rights of third parties, and whose content is threatening, defamatory, obscene, pornographic, or the transmission of any other material that constitutes or incites a conduct that may be considered a criminal offense.

Sucesores Hnos. López reserves the rights to prevent or prohibit access to any Internet user that submits content contrary to the law or immoral on our website, reserving the right to exercise the legal measures deemed appropriate to prevent such conduct.

Sucesores Hnos. López is not responsible for the access of minors to the Web content. Parents or guardians are responsible for the suitable activity control of children or minors under their care or should install Internet controls that help limit access to materials or content not suitable for minors, as well as keeping them from entering personal information on sites without previous parent or guardian permission.

 

Navigation, access and security

By accessing and browsing this website you accept and knowledge legal notices, conditions and terms of use contained herewithin. Sucesores Hnos. López strives to ensure that the navigation of our site is under the best conditions and works to prevent damages that can occur as a result.

This website has been designed to support the most widely used browsers among Internet users (Mozilla Firefox, Internet Explorer, Microsoft Edge, Google Chrome, Safari, Opera). However, we are not responsible for any damages, of any kind, that may be caused to users by the use of other browsers or different versions of the browsers for which the website has been designed.

Sucesores Hnos. López is not responsible nor does it guarantee that access to this website is uninterrupted or error free, provided that such incidents or errors come from outside sources. Nor is it responsible for or guarantees that the software that can be accessed through this website is free of errors from third parties. Similarly, in no case Sucesores Hnos. López is responsible for any loss or damage of any kind arising from access and use of the website, provided they come from outside sources. Nor are we responsible for any damages that may arise from improper use of this website.

The services offered on this website can only be used correctly if the technical specifications for which it was designed are met.

 

Intellectual and Industrial Property

This website, the contents and services it contains and, in particular, including but not limited to, the photographs, images, texts, logos, designs, brands, commercial names and data included on the website, are protected by Intellectual Property laws. They may not be exploited, reproduced, distributed, modified, publicly communicated, transferred or transformed. Access to this website does not grant users any right or ownership whatsoever over the intellectual property rights of the contents it contains.

The content of this website may be downloaded to the user's terminal, provided that it is for private use and without any commercial purpose; therefore, the content of this website may not be exploited, reproduced, distributed, modified, publicly communicated, transferred, transformed or used for public or commercial purposes.

Sucesores Hnos. López does not transfer ownership of its software to users. We retain all industrial and intellectual property rights including software. If the user transfers software from this website to their terminal, it may not be dissected to study, or decompile, translate the original version code or language to another code or language.

The use of the contents of this website is only authorised for information and service purposes, provided that the source is cited or referred to, and the user is solely responsible for any misuse of the same.
Sucesores Hnos. López reserves the right to take legal action against users who violate or infringe intellectual and industrial property rights.

 

Information on technical aspects

Sucesores Hnos. López will not be responsible for possible damages or prejudices that could be derived from interferences, omissions, interruptions, computer virus, telephone breakdowns or disconnections in the operative functioning of this electronic system, motivated by causes beyond our control; of delays or blockades in the use of the present electronic system caused by deficiencies or overloads in our Centre of Data Processing, of telephone lines, in the system of Internet or in other electronic systems; neither of damages that could be caused by third persons by means of illegitimate interferences out of our control.

Likewise, Sucesores Hnos. López is exonerated from any responsibility for any damage that the user may suffer as a result of errors, defects and omissions in the information provided, provided that it comes from outside sources.

 

Privacy Policy

In order to carry out our activity, in general, we process the personal data of our customers in order to offer extra virgin olive oil marketing services.
If you are not yet our customer and are only a user of this website, the only personal data we process about you are those managed through the cookies we use on this website (read our cookies policy for more information) and those that you have voluntarily provided us with through the means of contact that we make available on this website.

On the other hand, you should know that we do not carry out personnel selection through this website, so if you provide us with personal data because you are interested in working with us, your personal data, including any curricular data you may provide us with, will only be processed for immediate deletion.

The following is the information on the different aspects taken into account in processing your data:

 

Purposes of the treatment

To manage the doubts and queries that the user presents to us, regarding our services, prices or any other feature shown or induced through the information we publish on the website, either by means of the form provided for this purpose, by telephone or by means of the e-mail address that appears on the website.

To carry out the management of personal data related to the execution of our services.

Use our different purchase methods to place an online order for our products or services.

 

Justification of treatment

For the performance of the services requested and in response to your enquiries, we will process your data for the purpose of executing the contract or in application of pre-contractual measures (Art. 6.1b GDPR).

These legitimacies are complemented by the fulfilment of legal obligations where applicable (such as, for example, the preparation of invoices).

 

Information recipients

The recipients of your data are our data processors, such as our courier and logistics providers for the distribution of products to customers, who undertake to comply with the provisions of current legislation on data protection and with the instructions given by this data controller regarding the processing of data, and may not use them for any purpose other than that expressed herein.

In addition, it may be necessary to send your data to administrations, such as the tax authorities in compliance with tax obligations, or to financial institutions, for the management of payment processes for products purchased in the online shop (transfers or virtual payment gateways). We also inform you that we do not carry out international data processing.

 

Storing times

We will retain your data for five years from the date of collection.
You should note that compliance with a legal obligation may require that we retain some or all of your data for a longer period of time.

 

Rights

Users, whose personal data is subject to processing, may exercise their rights to access, modify, delete their data, oppose its processing, and limit its processing, as well as its portability (in cases where it is possible according to current legislation) and have access to information on automated individual decisions (if they are made), free of charge.

These rights may be exercised in one of the following ways:
o In writing, sending your request, together with a copy of the documentation accrediting your identity, to the following address:

Sucesores Hnos. López - Personal Data Attention
CALLE LOS MOLINOS 9 14880 LUQUE (CORDOBA) - Spain

or by e-mail to the following address INFO@ACEITESHL.COM digitally signing your application using the Spanish electronic National Identity Document (DNI), or attaching a copy of your DNI, in which case no further accreditation by the applicant is required.

 

Return policy

As these products can be manipulated, returns are generally not accepted. In case of detecting an incident with the product, please contact our Customer Service Department by phone at 957667202 or by email at info@aceiteshl.com.

 

Accepted forms of payment

Payment by credit card through secure servers, Bizum, PayPal and bank transfer.

 

Control authority

If the user considers that his/her rights have been ignored or violated, he/she should know that he/she can file a complaint with the competent supervisory authority, which in this case is the Spanish Data Protection Agency. If the interested party considers it appropriate, he/she can also go to any competent supervisory authority within the European Union.

 

Cookie Policy

We inform you that we use cookies on this website in order to facilitate the use and navigation through the web as well as to elaborate our web usage statistics.

 

Consent

On this website we use our own technical and analytical cookies, to be able to make statistics and reports on the use of the website and remember your decisions while browsing, manage the online purchasing process and your user profile, as well as third-party cookies, to complement the analysis tools we use and include functionalities such as important locations on maps or social network profiles. By browsing and continuing on our website you are indicating that you are consenting to the use of the aforementioned cookies, and under the conditions contained in this Cookies Policy.

This consent is understood to be in accordance with article 22.2 of Law 34/2002 on Information Society Services and Electronic Commerce, on the understanding that if you do not consent to our use of cookies you can, using, among others, the information provided in this cookies policy, configure your browser not to accept their use.

Sucesores Hnos. López may modify this Cookies Policy according to regulatory or legislative requirements or in order to adapt the policy to the instructions issued by the Spanish Data Protection Agency. In the event that significant changes occur in this Cookies Policy, it will be duly communicated to users.

 

What are cookies?

Cookies are small data files that are generated on the user's computer, smartphone, tablet or any other device when accessing a website and allow the owner of the website to store or retrieve certain information about the navigation that is made from that computer.

 

Types of cookies

Below we provide information on the type of cookies and their purpose:

  1. Types of cookies depends on the managing entity.
    Depending on the equipment's managing entity or domain from where the cookies are sent and the treated data is obtained, we can distinguish:
    • Own cookies: These are those that are sent to the user's terminal equipment from or to our own web service.
    • Third-party cookies: These are those that are sent to the user's terminal equipment from a computer or domain that is not managed by Sucesores Hnos. López but by another entity that processes the data obtained through the cookies. Given that these third parties are the ones who implement them, blocking and uninstalling them is governed by their specific conditions and mechanisms.
  2. Types of cookies according to the length of time they remain active on the terminal equipment
    • Session cookies: These are a type of cookie designed to collect and store data while the user accesses a web page. These cookies are stored on your terminal until the end of the user's browsing session.
    • Persistent cookies: These are a type of cookie in which the data remains stored in the terminal and can be accessed and processed for a period defined by the party responsible for the cookie, which can range from a few minutes to several years.
  3. Types of cookies according to their purpose
    • Technical cookies: These cookies allow the user to browse the website or platform and use the different options or services that exist on it, such as controlling traffic and data communication, identifying the session, accessing restricted areas, using security elements during browsing or storing content for the broadcasting of videos or sound or sharing content through social networks such as Facebook or YouTube. These are session and persistent cookies.
    • Personalisation cookies: These cookies allow the user to access the service with certain predefined characteristics depending on a series of criteria in the user's terminal, such as, for example, the type of browser used to access the service, the regional configuration from which the service is accessed, etc.
    • Analytical cookies: These cookies allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of our website. To do this, your browsing on our website is analysed in order to improve it.
    • Advertising Cookies: These are those that allow the management, in the most efficient way possible, of the advertising spaces that may be included on our website.
    • Behavioural advertising cookies: These cookies store information on user behaviour obtained through continuous observation. Thanks to them, we can learn about your internet browsing habits and show you advertising related to your browsing profile.

 

Cookie Management

You can allow, block or delete cookies installed on your computer by configuring your Internet browser options. If you do not allow the installation of cookies on your browser you may not be able to access some of the services and your experience on our website may be less satisfactory.

Information is provided in the following links and is to only be used online as a guideline to configure or disable cookies in each browser:

a. Google Chrome
b. Mozilla Firefox
c. Internet Explorer
d. Microsoft Edge
e. Safari
f. Safari for iOS (iPhone and iPad)
g. Chrome for Android

Please note that some of the cookies included in the categories of cookies described above are stored by third parties on your computer when using our website. We have no control over these cookies or how they are used by third parties. They allow the third party to provide us with services like analytics.