General terms and conditions of purchase

Please read the following General Terms and Conditions of Purchase carefully before using our services and purchasing our products:

 

I.- Scope of application

All contracts, product purchases and services shall be carried out in accordance with these terms and conditions. These general conditions of purchase shall apply to all future transactions without the need for a new express agreement.

By placing an order, the customer agrees to the full binding  contract of sale presented in these conditions with SUCESORES DE HERMANOS LOPEZ SA.

SUCESORES DE HERMANOS LOPEZ SA may periodically modify these General Conditions of Purchase, the latest version of which may be consulted at any time on this website.

 

II.- Communication with the client

Upon placing an order, the customer must indicate at least a telephone number and an email address, whose function must be ensured from the time the order is placed until the completion of the order. In particular, the customer must check the settings of their spam filter (locally and/or by their email provider) and ensure they receive email from SUCESORES DE HERMANOS LOPEZ SA. This email address indicated may be used in future orders as long as the customer does not modify it or request a change or rectification.

The messages from SUCESORES DE HERMANOS LOPEZ SA that are sent by email to the email address indicated are assumed to have been received by the customer after being sent. SUCESORES DE HERMANOS LOPEZ SA is only responsible for possible transmission errors if they are based within the scope of SUCESORES DE HERMANOS LOPEZ SA. The customer has the option to provide evidence of not having received the message for reasons beyond his control.

SUCESORES DE HERMANOS LOPEZ SA is not obliged to notify the customer of email account errors, faults or operation issues. However, the customer is permitted to show evidence that the message's reception was technically possible and reasonable.

 

III.- Contract completion

If a customer, when making a purchase, provides a different electronic delivery address (for example in the case of purchasing products or services for another person), the customer contract will not be affected. However, if the customer acts on behalf and in the interest of a third party, the contract shall only be binding for the latter when such circumstance is reliably accredited and SUCESORES DE HERMANOS LOPEZ SA is made aware of the situation, and is agreed upon by SUCESORES DE HERMANOS LOPEZ SA in writing so it may be indicated in the contract. In all other cases, the provision of a different delivery e-mail address shall not affect the contract with the customer.

 

IV.- Adquisition

To purchase any of our services or products, you must select the specific product you wish to purchase, check the description and click on the cart button.

Then click on Complete Purchase and follow the these steps:

  1. Please provide us with your information to carry out the contracting process.
  2. Indicate the method of payment: Bank Card, Bank Transfer, Cash on Delivery or Paypal.
  3. Confirm and complete purchase by clicking the Checkout button.

 

V.- Prices, Payment Method and Invoicing

All indicated product prices on the website include VAT and other taxes that may apply.  Shipping costs are the only additional costs and are:

**Occasionally there may be promotions that lower or eliminate shipping costs.

The accepted means of payment are: Bank card, Bank transfer, Paypal or cash on delivery.

The payment process has the highest security commercial measures, and works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensures that it is only intelligible to the client's computer and that of the Website. This helps that during use the SSL protocol guarantees:

  1. That the client is communicating data to the server centre of SUCESORES DE HERMANOS LOPEZ SA and not to any other party trying to impersonate it.
  2. Data transmitted between the client and our server centre is encrypted, preventing the possibility that it be read or manipulation by third parties.

The customer agrees to pay at the time the order is placed.

The proof of purchase corresponding to the order will be sent immediately after its confirmation. If you have lost the proof of purchase, you may request a duplicate using the contact methods indicated in this document.

The Customer must notify SUCESORES DE HERMANOS LOPEZ SA of any undue or fraudulent charge on the card used for the purchases, by email or telephone, as soon as possible so that we can take the appropriate action.

SUCESORES DE HERMANOS LÓPEZ SA shall send invoices exclusively by e-mail. The customer agrees to this form of invoice transmission. There is no established expiration date requirement for the invoice.

 

  1. Completion, cancellation of purchases, withdrawal and responsibilities

Once the order has been placed, the General Conditions of Purchase accepted and purchase confirmed, we will send an email to the customer confirming purchase details.

SUCESORES DE HERMANOS LOPEZ SA. accepts order  cancellations under the conditions indicated below. A cancellation must be requested using the forms available on this website or by sending an e-mail to info@aceiteshl.com.

SUCESORES DE HERMANOS LOPEZ SA. shall not be liable for any errors caused in the delivery when the data entered by the customer in the order form is not correct or information has been omitted.

The Customer shall review that the purchase information is correct, once confirmed. If an error is detected, please notify us immediately so that we can make the necessary corrections. SUCESORES DE HERMANOS LOPEZ SA is not liable for any errors made by the customer when selecting the product and the desired date.

A delivery is considered complete as soon as the delivery company makes the product available to the customer, as indicated by the carrier's control system.  It is the recipient's responsiblity to check the order at the time of delivery and indicate any issues, justifiable complaints or if the package was rejected due to tampering or was opened prior to delivery.

**Therefore, the customer shall only have the right to claim product imperfections when the customer has inspected the product and has filed a complaint within 24 hours of receiving the purchase. After this period, the customer shall lose any right to claim, accepting the product received in full conformity.

 

VII. Guarantee

Our articles are guaranteed for the period indicated in the current legislation.

 

VIII. Returns

No returns will be accepted unless they are in their original packaging and in perfect condition, except in the case of defective merchandise.

Claims for possible incidents, for example, the product is delivered was damaged, incorrect, or any other cause susceptible to claim, will be treated as follows:

**SUCCESSORS OF HERMANOS LOPEZ SA is committed to delivering a replacement product in perfect condition and collect the defective product. In the event that the exchange cannot be made for the same product, the customer will be refunded the full amount.

If the product is returned (provided it is not defective), transport delivery and return costs are the customer’s responsibility as are all bank charges incurred for any reason and will not be refunded in any way.

 

Right of withdrawal

In order to exercise the right of withdrawal you will have to do so within a maximum period of 14 calendar days from receipt of the product. Except if the product has been manipulated, opened or used as indicated in paragraph "e" of Article 103 of the Royal Legislative Decree 1/2007 of 16 November, which reads:

  1. Sealed goods that are cannot be returned for health or hygiene reasons and which have been opened after delivery.

The refund will be made as a credit. For any other incident or complaint we advise you to contact us at the following email address: info@aceiteshl.com.

 

  1. Claims

If the customer deems that their consumer rights have been violated or not met, they can file a complaint with the Consumer Affairs Office of the Junta de Andalucía. A claim can be made on the website of the aforementioned Consumer Affairs Office using a digital certificate. If you do not have a digital certificate, you must submit your complaint in person at our offices or at any of the consumer offices established for this purpose. It is also possible to resolve complaints with the help of consumer arbitration.

You can also use the European Union's online dispute resolution platform at the following link: https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint_es